Free Ethics CLE - The Mediator Mindset

Join our free virtual class called “The Mediator Mindset” coming up on May 31 - Florida attorneys will earn Ethics CLE credit for attending. The session is also open to anyone wanting to learn more about conflict resolution techniques used in mediation. We hope to see you there!

The Mediator Mindset:
Ethical Conflict Resolution for Life & Work
May 31, 2024 from 10-11am ET on Zoom
RSVP: http://www.linktr.ee/qtmediation

Everyone has conflict in their life. And where there is conflict, you can apply mediation techniques to help relieve it. In this course, you'll learn fundamental concepts of mediation and how to apply them in an ethical manner to de-escalate and resolve everyday conflicts. We will cover the role of the mediator, traits of an effective mediator, the strategies of principled negotiation, best practices and techniques, tools to use when mediating conflict, and important ethical considerations in mediation.

About the Presenter: Jackie Otero is a Florida Supreme Court-certified family mediator, business professional, and higher education leader based in Winter Park, Florida. With a Master’s degree in business from NYU, a Bachelor’s degree in sociology from Yale, and 20+ years of experience managing hundreds of employees and thousands of clients, she served as a college dean and conduct officer before moving into family mediation. She is the owner of Quarter Tone Mediation LLC, a family mediation company serving the state of Florida for virtual mediations.